To make an appointment or to find out how we can help, our preferred method is by phone. Conversing with you first helps us to determine if our services are a right fit for you. If we don’t answer during business hours, we are most likely in treatment with another patient. Please leave a message with our answering service or if more convenient, email us. We have great turnaround time and aim to return correspondence within the hour.
*To ensure efficient communication, we advise confirming an available window in your message. i.e: “I’d like to schedule for this Tuesday the 14th between 2:00pm-4:00pm.”
Insurance rebates apply for eligible members, please inquire
Insurance benefits will vary from plan to plan even within the same insurance company, so there’s no quick shortcut for knowing if your insurance will cover acupuncture. We will need to obtain some information from you to confirm your eligibility prior to your first appointment. If a copay applies, this will be due at the time of your visit.
We can bring appointments to you- at your office! Regular standing appointments or as-needed arrangements must be officiated in advance. Please inquire with Iris directly for further details: email@example.com
Appointments are available 6 days a week. Morning and late treatment hours are offered on various days.
Our Winter 2020/2021 hours are as follows:
Please note NEW patients: You will need to submit a credit card number to secure your place in the schedule. *We book by appointment only.
For your first appointment we ask you to complete the patient intake form (Online). Please try to arrive 5-minutes before your appointment to ensure a timely start and full treatment.
How long is a treatment?
Your first visit will take approximately one hour. If you have limited time, please inform us before your appointment begins and we will adjust the length of your treatment accordingly. For subsequent visits, please allow 45-minutes.
How do I prepare before treatment?
Prior to your arrival, be sure you’re NOT coming in on an empty stomach. A light meal beforehand is recommended.
There is no dress code at our office, come as you are. Should your session require any disrobing, you will be draped where necessary and with your utmost comfort in mind.
Acupuncture promotes relaxation and does so by reducing the heart rate. If you are planning exercise and acupuncture on the same day, we would recommend the order of exercise first followed by acupuncture. The reverse order may be counter-intuitive.
What if I need to cancel?
As a courtesy to our staff and other patients, please allow 24-hours notice for cancellations and rescheduling. Missed appointments or cancellations that occur less than 24- hours before the scheduled appointment are subject to a fee of $100 or one docked session.